Director Solutions Delivery and Implementations

Autonomize, Inc is seeking a highly motivated, driven Director of Solutions Delivery and Implementation  to execute strategic transformation projects with our customers, including health plans and healthcare providers. The ideal candidate will have deep expertise in managing large-scale, complex initiatives within healthcare organizations. You will play a key role in driving customer success by ensuring projects are delivered on time, within scope, and with a high degree of collaboration and communication.

We are an ambitious team committed to human-machine collaboration. Our founders are serial entrepreneurs passionate about data and AI and have started and scaled several companies to successful exits. We are a global, remote company with expertise in building amazing data products, captivating human experiences, disrupting industries, being ridiculously funny, and of course scaling AI.

We are a humble yet hungry group, always learning, always experimenting and always giving our best in everything we do. The company is still very young, and you will be joining the core engineering team, and it provides you the opportunity to take on more responsibility, break glass and change the world.

About the Role

Autonomize is seeking an experienced Director of Solutions Delivery and Implementation to lead and execute efficient, customer-focused deployments of our Genesis platform. In this role, you’ll be responsible for ensuring that clients go live within 30–45 days, overseeing customizations, configurations, and implementations that drive measurable value and success. A product-oriented mindset is essential—this role is about more than services delivery; it’s about making our platform integral to our customers’ workflows while continuously improving the implementation process.

Key Responsibilities

Strategic Leadership:

• Develop and refine a repeatable, scalable solution delivery framework that achieves rapid time-to-value for clients.
• Lead a multidisciplinary team—including implementation consultants, project managers, and technical experts—to deliver outcomes within 30–45 days.
• Serve as a key leadership voice, providing insights on customer requirements, emerging industry trends, and product innovation opportunities.

Customer Success & Engagement:

• Own the solution delivery lifecycle, working closely with customers to align platform capabilities with their goals.
• Foster strong relationships with executives and stakeholders within payor and provider organizations.
• Translate business objectives and pain points into tailored configurations and customizations that meet customers’ unique needs.

Hands-on Implementation & Product Focus:

• Oversee and directly contribute to the platform’s configuration, integration, and deployment.
• Maintain a strong product mindset, ensuring that implementations leverage best practices and are informed by customer feedback to enhance product usability.
• Drive continuous improvement by identifying opportunities to refine configurations, workflows, and onboarding processes.

Technical & Functional Expertise:

• Work closely with engineering and product teams to ensure that our AI agents integrate seamlessly into client environments.
• Develop deep expertise in our platform’s capabilities, especially in how they can be customized to address specific payer and provider challenges (e.g., utilization management, claims optimization, care coordination).
• Champion best practices for integrating our AI solutions into existing IT ecosystems, ensuring compatibility with EHRs, CRMs, and other critical systems.

Compliance, Quality, and Metrics:

• Ensure all delivered solutions adhere to industry regulations, including HIPAA and CMS standards.
• Implement robust quality assurance processes to validate the reliability and usability of delivered configurations.
• Track key implementation metrics—such as time-to-go-live and customer adoption rates—to continuously refine and optimize our approach.

Qualifications

Education:

• Bachelor’s degree in Healthcare Administration, Computer Science, Business, or a related field. A master’s degree is highly preferred.

Experience:

• 10 years in SaaS solution delivery, implementation, or program management, with at least 5 years in healthcare IT or AI-driven platforms.
• Proven ability to drive rapid go-live timelines and oversee custom configurations and integrations.
• Experience deploying NLP/ML solutions in production within large, complex organizations
• Demonstrated success managing large-scale deployments in complex payor and provider environments.
• Deep knowledge of healthcare workflows, data exchange standards (e.g., HL7, FHIR), and payer-provider ecosystems.

Skills:

• Strong project management expertise with a proven track record of delivering on tight timelines.
• Exceptional communication, collaboration, and stakeholder engagement skills.
• Technical proficiency in healthcare IT systems, AI/ML concepts, and data integration methodologies.
• A product-focused mindset, capable of identifying and implementing enhancements to improve user experience and adoption.
• Analytical, outcome-driven, and highly organized, with a passion for driving measurable customer success.
• Demonstrated leadership in managing cross-functional teams and scaling delivery processes.
• A growth mindset with a passion for continuous learning and adaptation to market needs.

• Why Join Us?Impact: Be part of a mission-driven company transforming healthcare through AI.
• Growth: Join a fast-growing startup at a pivotal stage in scaling operations and revenue.
• Culture: Collaborative, fast-paced, and values-driven work environment.
• Opportunity: Gain hands-on experience as a senior leader with a direct impact on customer outcomes and the company’s success.

How to Apply

Submit your resume and a cover letter detailing your experience and why you’re excited to join Autonomize AI. Applications should be sent to careers@autonomize.ai