Helpdesk Support II

Join Our Team as Helpdesk Support II

Location: Petersboro, Utah | Classification: Non-Exempt

Are you passionate about technology and helping others solve technical problems? Autonomous Solutions Inc. (ASI) is looking for a Helpdesk Support II professional to join our IT team. This role is perfect for someone with a strong technical background, excellent troubleshooting skills, and a commitment to exceptional customer service.

About the Role

As a Helpdesk Support II team member, you will be the first point of contact for employees seeking technical assistance. You'll tackle a variety of challenges, from troubleshooting technical issues to providing guidance on hardware and software solutions. Working closely with the IT Manager and other teams, you'll play a critical role in ensuring our employees have the tools they need to succeed.

Your Impact

In this role, you'll: - Support ASI employees by quickly diagnosing and resolving technical issues. - Ensure smooth IT operations across various departments, contributing to the overall productivity of the organization. - Be the go-to expert for troubleshooting and resolving moderately complex issues while providing excellent customer service.

What You'll Do

- Serve as the first point of contact for employees seeking IT assistance via phone, email, or online requests.

- Perform remote troubleshooting using diagnostic techniques and assist employees in resolving technical problems.

- Document and track technical issues using applicable systems and tools.

- Research and resolve routine technical problems while escalating more complex issues to higher-level staff.

- Walk employees through problem-solving processes and follow up to ensure resolution.

- Collaborate with other teams or departments as needed to resolve user problems.

Who We're Looking For

- Associate's degree, technical certification, or equivalent classes in IT or a related field.

- 2-4 years of IT-related experience or a closely related field.

- Proficiency in diagnosing and resolving technical issues related to computer systems, mobile devices, and other technology products.

- Solid understanding of how to research and troubleshoot technical issues.

- Strong written and verbal communication skills to guide and support users effectively.

- A customer-oriented mindset with the ability to stay calm under pressure and deliver excellent service.

Why Join ASI?

At ASI, we're transforming industries with cutting-edge autonomous solutions. As part of our IT team, you'll work in a collaborative and innovative environment, helping employees stay connected and productive. We value safety, simplicity, and growth and are committed to fostering professional development opportunities for all team members.

Ready to Apply?

If you're ready to take your IT career to the next level, we'd love to hear from you! Apply now to join ASI as a Helpdesk Support II and make a meaningful impact in a fast-paced and innovative environment.