Part-Time IT Helpdesk Associate

Description

Company Overview:

OptConnect is an industry leader in the managed wireless connectivity space located along the Silicon Slopes of Utah in Kaysville. Our solution focuses on providing safe, secure, reliable, and affordable connectivity by using a combination of proprietary device configurations, cloud-based remote monitoring software, and tight integration with cellular carriers. We are a team of innovators and creatives that work together to succeed. Our company is growing fast and we're looking to hire the best and brightest. In 2018 our growth landed us nationally on the Inc. 5000 list as one of the fastest growing companies in the country. We were also recognized by Utah Business Magazine as one of Utah's Best Companies to Work For. Our culture is one of great dedication and passion. If you're looking for a career where you can grow, innovate, and be a part of something big, then OptConnect is the place for you! As we penetrate new markets and expand our product suite, we are constantly looking for smart, driven people to help us succeed. If you'd like to join our mission to connect the world, we look forward to hearing from you.

Job Description:

We are seeking a motivated Part-Time IT Helpdesk Technician who will serve as the first point of contact for technical support within our organization. This role is ideal for students looking to gain hands-on experience in IT support. You will handle Tier 1 and Tier 2 support requests, assist with user and hardware provisioning, and support various IT projects. This position offers an excellent opportunity to develop your skills in a dynamic and supportive environment.

Requirements

Job Responsibilities:

User Provisioning and Deprovisioning:

• Set up and configure user accounts in Google Workspace, JumpCloud, and other SaaS applications.
• Assist with managing access controls and permissions across various platforms.
• Support onboarding new employees by preparing workstations, provisioning accounts, and conducting IT orientation sessions.
• Aid in offboarding processes, including account deactivation and asset retrieval.

Helpdesk Support:

• Provide Tier 1 and Tier 2 technical support to employees in-person or via phone, email, or Slack.
• Assist in troubleshooting and resolving hardware, software, and network issues for Windows and macOS systems.
• Log and track support requests using the Freshservice ticketing system, ensuring timely responses.

Hardware Provisioning and Asset Management:

• Assist in preparing and deploying laptops, desktops, mobile devices, and peripherals for employees.
• Help maintain an accurate inventory of hardware and software assets using inventory management tools.

Collaboration and Communication:

• Work closely as a member of the IT team to support ongoing projects and initiatives.
• Communicate technical information effectively to both technical and non-technical staff.
• Provide feedback on recurring issues to help improve systems and processes.

Compliance and Security:

• Adhere to company security policies and procedures in all of the above responsibilities.
• Assist in implementing security measures, such as enforcing password policies and educating users on security best practices.
• Report any security incidents or vulnerabilities promptly.

Requirements:

• Mindset Over Skillset: We prioritize a positive attitude, willingness to learn, and problem-solving mindset over existing technical skills.
• 0-6 months of experience in an IT support or helpdesk role; prior experience is a plus but not required.
• Familiarity with Windows and macOS operating systems.
• Basic understanding of networking concepts, including DHCP, DNS, and Wi-Fi troubleshooting.
• Familiarity with Google Workspace and SaaS applications is beneficial.
• Excellent customer service and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Effective communication skills, both written and verbal.
• Eagerness to learn and grow within the role.
• Ability to work independently and as part of a team.
• Organizational skills to manage multiple tasks and prioritize effectively.