What are the responsibilities and job description for the Automotive Service Advisor position at AutoStar Family Dealerships?
AutoStar Family Dealerships is a family-owned, family-oriented company, with a “we’ve got your back” mentality. We pride ourselves on our accessible management, career paths offering growth potential, and commitment to improving the communities we serve. If you want to grow a career and work in a supportive environment, apply at AutoStar!
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Experienced Service Advisor / Service Writer for a franchise dealership or service shop
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
- Able to pass background and drug screen
It's all about the perks!
- Paid Weekly
- Health, Dental, Life, and Disability Insurances
- 401(k) program
- Paid Vacation & Holidays
- Advancement opportunities
- Employee Discounts
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: Up to $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $90,000
