What are the responsibilities and job description for the Customer Support Specialist position at AutoTec?
Job Details
Description
Answer incoming calls and emails from automobile auctions and/or insurance carriers, who utilize AutoCheck Vehicle History Service, a leader in its industry. Charged with researching/resolving issues to maintain a high level of service and retain customers.
Responsibilities:
· Answer incoming calls and emails regarding the AutoCheck report for clients
· Resolve issues in a timely manner
· Investigate records in question; may require emails/calls to research issue
· Take detailed notes
· Research and resolve problems using multiple sources
· Ensure data/new information and corrections are input into the system in a timely manner
· Work with co-workers – backup others, troubleshoot problems
· Escalate issues and inform Supervisor about problems, system bugs and needs for enhancements
· Perform other duties to support effective department performance
· Assist with communication as needed on company events
· Represent company positively
Qualifications
Required:
· High school diploma or equivalent
· Two years’ work experience, especially supporting business-to-business customers
· Knowledge of Microsoft Office products
· Strong service orientation skills
· Able to work independently and in a team-oriented, collaborative environment
· Excellent communication skills- oral and written and data entry skills
· Able to be self-motivated and directed
· Detail oriented, analytical mindset
· Able to prioritize, multitask, and handle shifting priorities
· Able to handle calls efficiently and deliver information professionally
Preferred:
· Associate or bachelor’s degree preferred
· Fluent in Spanish
· Experience in a call center
· Automotive or auction experience
Salary : $20