What are the responsibilities and job description for the Customer Support Specialist- RMT position at AutoTec?
Answer incoming calls and emails from automobile auctions and/or insurance carriers, who utilize AutoCheck Vehicle History Service, a leader in its industry. Charged with researching/resolving issues to maintain a high level of service and retain customers.
Responsibilities
Responsibilities
- Answer incoming calls and emails regarding the AutoCheck report for clients
- Resolve issues in a timely manner
- Investigate records in question; may require emails/calls to research issue
- Take detailed notes
- Research and resolve problems using multiple sources
- Ensure data/new information and corrections are input into the system in a timely manner
- Work with co-workers – backup others, troubleshoot problems
- Escalate issues and inform Supervisor about problems, system bugs and needs for enhancements
- Perform other duties to support effective department performance
- Assist with communication as needed on company events
- Represent company positively
