Demo

Customer Support Specialist

XPO
Bessemer, AL Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/13/2025

Join Us as a Customer Support Specialist at XPO!

What You Need to Succeed :

  • Minimum of 2 years in customer service
  • Strong computer, typing, and 10-key skills
  • Proficiency in Microsoft Office applications
  • Flexibility to work various shifts, including days, evenings, nights, and weekends

Preferred Qualifications :

  • Experience in the transportation industry
  • Exceptional verbal and written communication skills
  • About the Role :

    Compensation and Benefits :

  • Starting pay at $20.63 per hour
  • Full health insurance benefits from day one
  • Life and disability insurance coverage
  • Potential to earn up to 13 days of PTO in your first year
  • 9 paid company holidays
  • 401(k) plan with company match available
  • Educational assistance opportunities
  • Daily Responsibilities :

  • Bill shipments in accordance with applicable tariffs and pricing agreements
  • Identify and correct documentation errors
  • Assist customers with inquiries such as tracing shipments, providing rate quotes, addressing tariff discrepancies, and handling billing questions
  • Perform general clerical duties including answering and directing phone calls, filing, data entry, and billing
  • Process and resolve issues related to overages, shortages, and damaged freight
  • Physical Requirements :

  • The ability to walk and / or stand for extended periods in a non-climate-controlled loading dock that may be slippery
  • About XPO :

    XPO is among the top ten global providers of transportation services, boasting a highly integrated network composed of talented individuals, cutting-edge technology, and physical assets. We seek employees who thrive on challenges and can communicate effectively across various situations. At XPO, your skills and experience can drive positive results while securing a promising future for yourself and the company. If you’re eager for growth opportunities, we invite you to apply.

    XPO is proud to be an Equal Opportunity / Affirmative Action employer. Qualified candidates will receive consideration for employment regardless of race, sex, disability, veteran status, or other protected attributes.

    All applicants who receive a conditional job offer may be required to successfully complete a pre-employment drug test.

    Please note that this description is not an exhaustive list of responsibilities and skills needed for this role.

    Salary : $21

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Support Specialist?

    Sign up to receive alerts about other jobs on the Customer Support Specialist career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $36,400 - $44,839
    Income Estimation: 
    $76,683 - $97,426
    Income Estimation: 
    $44,214 - $56,812
    Income Estimation: 
    $44,214 - $56,812
    Income Estimation: 
    $76,683 - $97,426
    Income Estimation: 
    $53,079 - $69,818
    Income Estimation: 
    $64,935 - $90,225
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $79,324 - $110,520
    Income Estimation: 
    $102,853 - $137,551
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at XPO

    XPO
    Hired Organization Address Des Moines, IA Full Time
    What youll need to succeed as a Truck Driver Student at XPO Minimum qualifications : Be at least 21 years of age 1 year ...
    XPO
    Hired Organization Address West Columbia, SC Full Time
    What you’ll need to succeed as a Truck Driver at XPO Minimum qualifications: Be at least 21 years of age Valid Class A c...
    XPO
    Hired Organization Address Ann Arbor, MI Full Time
    What you’ll need to succeed as a Senior Manager, Litigation Counsel at XPO Minimum qualifications: 5 years of litigation...
    XPO
    Hired Organization Address Riverton, IL Part Time
    What you’ll need to succeed as a Forklift Operator at XPO Minimum qualifications: Be at least 18 years of age Able to do...

    Not the job you're looking for? Here are some other Customer Support Specialist jobs in the Bessemer, AL area that may be a better fit.

    Customer Support Specialist

    Therapy Brands Thrive, LLC, Birmingham, AL

    Customer Support Specialist

    Childrens Hospital of Birmingham, Birmingham, AL

    AI Assistant is available now!

    Feel free to start your new journey!