What are the responsibilities and job description for the Customer Service Representative Remote 247 - must live in NY or FL position at AV Staffing Solutions?
Exciting Opportunity : Join a New 24 / 7 Remote Call Center!
About Us :
Join a fastgrowing technology company committed to delivering toptier technical support and exceptional customer service. Were seeking a Customer Service Representative with strong technical troubleshooting skills to assist customers with internetrelated issues and account management. This is a fully remote position supporting 24 / 7 operations including weekends. If you excel at technical problemsolving and customer engagement we want to hear from you!
Job Summary :
As a Customer Service Representative you will go beyond basic troubleshooting to include Level 2 support managing account permissions and leveraging advanced tools to resolve complex connectivity issues. Youll handle customer chats and tickets with expertise ensuring satisfaction and swift resolutions.
Key Responsibilities :
Technical Support :
Diagnose and resolve customer issues related to internet connectivity networking and devices.
Provide Level 2 support including advanced troubleshooting and managing account permissions.
Utilize tools such as Fresh Desk Sonar CRM and networking platforms (e.g. Rancid Tacacs Radius).
Stay updated on system updates and services to enhance support quality.
Customer Support :
Offer professional and timely assistance to customers experiencing technical difficulties.
Communicate clear and actionable solutions via chat email and support tickets.
Deliver outstanding customer service with a focus on technical accuracy and efficiency.
Ticket Management :
Document all interactions accurately using Fresh Desk and ensure timely followup within SLAs.
Track prioritize and resolve tickets effectively to maintain customer satisfaction.
Escalation & Collaboration :
Escalate unresolved or complex issues to network operations or IT teams when necessary.
Collaborate with crossfunctional teams to ensure seamless issue resolution.
Quality Assurance :
Maintain compliance with company policies and service standards.
Actively participate in quality assurance programs to improve processes and outcomes.
Qualifications :
1 years of customer service and technical support experience preferably in a call center or IT support role.
Proficiency with networking concepts permissions management and ticketing systems (e.g. Fresh Desk Sonar CRM).
Strong written and verbal communication skills with an ability to explain technical solutions clearly.
Availability for overnight shifts weekends and a rotating schedule.
Bilingual (Spanish / English) is a plus.
Why Youll Love Working With Us :
Be part of a dynamic team that values innovation and collaboration.
Enjoy ongoing professional development and learning opportunities.
Make an impact by delivering exceptional technical support to customers.
Compensation and Employment Details :
Hourly Rate : $16 $18 per hour.
Paid training provided.
Temporary with potential for fulltime based on performance and business needs.
Remote position (preferably near Plainview NY ).
Schedule :
24 / 7 operations including weekends.
Flexibility for rotating shifts is required.
If youre passionate about delivering highquality technical support in a collaborative environment apply now!
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