What are the responsibilities and job description for the Junior IT Technician Help Desk Specialist position at AV Staffing Solutions?
Our client a progressive insurance broker is looking for a Junior IT Technician and Help Desk Specialis t to join their team to provide fast and effective support to their clients.
The individual in the role will be required to respond to queries in person and over the phone assess and diagnose computer hardware and software problems and implement effective solutions. You may also be required to modify hardware systems install computer peripherals and perform basic computer maintenance.
To ensure success as a help desk specialist the candidate should have advanced knowledge of computer software and hardware systems excellent diagnostic skills and highlevel communication skills. Ultimately a skilled help desk specialist provides fast and effective support over the phone and in person.
A good understanding and knowledge of insurance concepts and terms would be a big plus and good understanding of Cybersecurity Awareness and threats.
Responsibilities :
- Responding to all questions submitted through brokers by telephone email or website.
- Responsible for the ordering of supplies for office machines and computers.
- Providing support in person over the phone or via remote access.
- Diagnosing issues with computer software peripherals and hardware.
- Running software diagnostic tools and physically inspecting hardware systems.
- Talking to clients through basic problemsolving processes.
- Installing and upgrading hardware and software systems.
- Completing support tickets.
Requirements :
Benefits :
Salary is in the 6075k range and is commensurate with experience
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Vacancy : 1
About Company : AV Staffing Solutions
