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IT Help Desk Technician

Ramaz School
New York, NY Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/13/2025

Ramaz School -

About The Ramaz School :

The Ramaz School is a prestigious Jewish day school renowned for its integration of rich Jewish traditions with superior academic achievement. Located in the vibrant heart of New York City, Ramaz is dedicated to nurturing individual talents, fostering social responsibility, and encouraging community service. We are seeking a motivated and tech-savvy Help Desk Technician to join our IT department. This role is crucial for providing top-notch technical support to our dynamic community of educators and students.

Position Summary :

As a Help Desk Technician, you will be the go-to person for faculty, staff, and students experiencing IT-related issues. This position plays a key role in ensuring the smooth functioning of our educational technologies and systems. You will be responsible for troubleshooting, diagnosing, and resolving technical problems, thus ensuring minimal disruption to our educational activities. Furthermore, you will assist with AV maintenance and provide support during school events, guaranteeing all presentations and performances are executed flawlessly.

Operational Hours :

  • Monday to Friday, 8 AM - 5 PM
  • Occasional evening and weekend support required for school events and critical IT needs.

Key Responsibilities :

  • Act as the first point of contact for technical assistance via phone or in-person.
  • Troubleshoot and resolve computer, software, and hardware issues.
  • Assist with AV system maintenance, setup, and troubleshooting for school events.
  • Escalate unresolved issues to higher-level IT support staff.
  • Maintain detailed records of IT issues and resolutions.
  • Stay updated on the latest system information, changes, and updates.
  • Assist in the installation of new equipment and software across classrooms and administrative offices.

    • Qualifications :

  • High School diploma or equivalent; a degree or enrollment in a degree program in Information Technology, Computer Science, or a related field is a plus.
  • Knowledge of Windows / Mac OS, computer systems, mobile devices, and AV technology.
  • Ability to diagnose and troubleshoot basic technical problems effectively.
  • Strong communication skills and a commitment to excellent customer service.
  • Must be available to work full -timehours as specified, including occasional evenings and weekends.

    • Salary Range :

  • 2 4 - $2 7 per hour, commensurate with experience and qualifications.

    • Why Join The Ramaz School?

  • Competitive compensation within the specified salary range.
  • Work in a leading educational environment that values technology and innovation.
  • Opportunities for professional growth in educational technology and AV support.
  • Bepartof a supportive community that promotes learning and development.

    • Salary : $2 - $4

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