What are the responsibilities and job description for the Technical and Voice Support Analyst NOC Technician, Hybrid/Plainview, NY position at AV Staffing Solutions?
Job Description
Job Summary :
An IT Implementation company is seeking a
Technical and Voice Support Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.
Key Responsibilities :
- Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
- Manage and resolve tickets in a NOC environment, escalating issues as needed.
- Troubleshoot hardware, software, and voice issues; maintain system compatibility.
- Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
- Contribute to Knowledgebase and conduct training sessions.
Required Skills / Abilities :
Education :
Work Conditions :
Job Type : Temp to hire, $18-25 per hour depending on experience.
Requirements
telecom installations, NOC support, using a ticketing system, support field technicians, troubleshoot, assist customers, Proficiency in Windows / Linux environments and voice technology.
Salary : $18 - $25
