What are the responsibilities and job description for the Technical and Voice Support NOC Analyst position at AV Staffing Solutions?
Job Summary :
A growing telephony technology company is seeking a Technical and Voice Support (NOC) Analyst to join its growing team. The company specializes in cuttingedge telecommunications technology and operates a Network Operations Center (NOC) that supports clients and equipment installations nationwide. This role offers the opportunity to work with the latest technology supporting Field Technicians during installations and providing technical assistance to clients.
Key Responsibilities :
- Serve as the primary technical support for Field Technicians addressing issues related to VoIP routers and other telecom equipment.
- Monitor manage and resolve tickets in the NOC environment escalating complex issues as necessary.
- Troubleshoot hardware software and voice system issues to maintain operational compatibility.
- Deliver excellent customer service and communicate technical solutions effectively to nontechnical clients.
- Contribute to the companys knowledge base and assist in training sessions for team members.
Required Skills / Abilities :
Education :
Work Conditions :
Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type : Full Time
Vacancy : 1
Salary : $18 - $25
