What are the responsibilities and job description for the Desktop Engineer Voice Scope position at Avacend Inc?
Our client is seeking a Desktop Engineer IV Voice Scope (Trader Voice Engineer)
Job ID: 6505-1
Pay rate: $37.35 hourly on W2
Duration: 12 Months
Location: Stamford, CT 06901, USA
Job Description:
- Desktop Engineer IV Voice Scope- Providing 1st contact support for all desk end voice related incident and request management tasks such as:
- Deployment testing of new telephony devices (IPC dealer-board/Avaya handsets/headsets etc.)
- Troubleshooting user related incidents and escalating to 2nd/3rd for further investigation/instruction where needed- Support day-to-day IPC related incidents and voice requests at users desks.
- Support day-to-day Avaya Telephony and Zoom related faults at users desks.
- Coordinate and communicate with 2nd/3rd support teams to log incidents with third parties such as IPC.
- Maintain regular communication with the customer and management on progress/status of owned incidents or requests.
- Maintain accurate records of incident investigations and progress in the incident management system.
- Provide support to other engineers in the team as required.
- Support locally out of hours after changes or during major incident scenarios.
Skills Required:
- Exposure to trade floor support and trader voice telephony including: IPC/AVAYA/ZOOM.
- General understanding of telephony solutions and wider integrations (such as private wires and voice recording).
- Capable of supporting telephony issues at users desks and the ability to escalate to 2nd/3rd line teams as necessary.
- Use of IT Service Management tools such as ServiceNow.
- Ability to work as part of an onsite team covering a wide range of deskside support activities
Requirements:
Top 3 Skills
1. Exposure to trade floor support and trader voice telephony including: IPC. Must have IPC configuration and support experience.
2. General understanding of telephony solutions and wider integrations (such as private wires and voice recording).
3. Capable of supporting telephony issues at users desks and the ability to escalate to 2nd/3rd line teams as necessary.
4. Use of IT Service Management tools such as ServiceNow.
This is a Voice Scope req for Stamford, CT US location. This request requires contractors to complete a 10 year background check and not the standard 7 years.
Salary : $37
