What are the responsibilities and job description for the Desktop Engineer IPC Voice Scope Stamford, CT position at C4 Technical Services?
Desktop Engineer IV Voice Scope
Location : Stamford, CT, onsite
Job Description :
Providing 1st contact support for all desk end voice related incident and request management tasks such as :
- Deployment testing of new telephony devices (IPC dealer-board / Avaya handsets / headsets etc.)
- Troubleshooting user related incidents and escalating to 2nd / 3rd for further investigation / instruction where needed
- Support day-to-day IPC related incidents and voice requests at users desks.
- Support day-to-day Avaya Telephony and Zoom related faults at users desks.
- Coordinate and communicate with 2nd / 3rd support teams to log incidents with third parties such as IPC.
- Maintain regular communication with the customer and management on progress / status of owned incidents or requests.
- Maintain accurate records of incident investigations and progress in the incident management system.
- Provide support to other engineers in the team as required. Support locally out of hours after changes or during major incident scenarios.
Skills Required :
DICE
tgadient@c4techservices.com
dtelschow@c4techservices.com
