What are the responsibilities and job description for the Technical Support Specialist position at Availity?
A company is looking for a Client Services Technical Support Specialist I (Remote).Key ResponsibilitiesServe as the first point of contact for customers, educating them on product features and resolving issuesHandle a high volume of calls, troubleshooting various customer inquiries and documenting interactions in SalesforceResearch and follow up on customer issues to ensure resolution while maintaining excellent service standardsRequired Qualifications and EducationHigh School diploma or equivalentPrior healthcare, IT, or call center experience in a fast-paced environmentTechnical proficiency and adaptability in a dynamic work settingTyping proficiency of 45 words per minuteWorking knowledge of Microsoft Office products and basic computer literacy
