What are the responsibilities and job description for the Technical Support Specialist position at Megaport?
A company is looking for a Technical Support Specialist to join their Customer Support Service team.Key ResponsibilitiesProvide high-quality customer service and manage multiple communication channelsTroubleshoot network, portal, and account issues while adhering to KPIs and SLAsDocument work thoroughly and collaborate with global teams to resolve technical problemsRequired QualificationsCCNA / JNCIA certification with experience in network incident resolutionUnderstanding of fundamental networking and software conceptsFluency in English; bilingual in Spanish is preferredAbility to work autonomously in a globally dispersed team environmentStrong work ethic and a passion for innovation and technology
