What are the responsibilities and job description for the Skilled Nursing Collections Specialist position at Avalon Health Care Management Inc.?
Avalon Health Care Management is looking for a Collection Specialist to support its Accounts Receivable team.
Avalon Health Care Management in Salt Lake is hiring a Collections Specialist to join our team!
The Collection Specialist is responsible for providing customer service regarding collection issues, process, and review account adjustments, and resolving billing discrepancies by collecting on past due accounts. They are responsible for reducing the delinquency for assigned accounts. They must communicate effectively with AR management regarding aged accounts in a timely manner.
**Experience working with Skilled Nursing facilities is required**
Full-time are eligible for:
- 401K
- Medical, Dental & Vision
- FSA & Dependent Care FSA
- Life Insurance
- AD&D, Long Term Disability, Short Term Disability
- Critical Illness, Accident, Hospital Indemnity
- Legal Benefits, Identity Theft Protection
- Pet Insurance and Auto/Home Insurance.
Responsibilities
- Identifying overdue accounts by Monitoring accounts receivable to identify outstanding balances and prioritize collection efforts.
- Contacting insurance companies and reaching out to customers with overdue payments via phone, email, or mail to discuss their debt and initiate collection activity.
- Resolving billing disputes and investigating and addressing any billing errors or discrepancies that may be causing payment delays.
- Maintaining accurate records and updating account status with detailed notes regarding customer interactions and collection attempts.
- Reporting on collection activity by generating reports on collection progress, including success rates and outstanding debt levels.
- Following legal guidelines and complying with all relevant debt collection laws and regulations.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, payment status via customer portals, account adjustments, customer reconciliations.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of the AR Manager and Director of Accounts Receivables when necessary to accelerate the collection process.
Qualifications
- Minimum 2 years experience with Skilled Nursing Insurance and Medicaid billing and collections required
- High School Diploma or equivalent required. 4 Year Degree preferred.
