Demo

IT Service Desk Analyst I

Avamere Skilled Advisors, LLC d/b/a Avamere Living
Wilsonville, OR Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/7/2025

Now Hiring! IT Service Desk Analyst I Avamere 25115 SW Parkway, Suite B Wilsonville, Oregon 97070 Apply Now at https : / / teamavamere.com / The primary responsibility of this position is to support business process continuity by providing internal information technology support, continue to optimize the support process, and add value to the business through continuous improvement in customer satisfaction. Essential Duties and Job Responsibilities

  • Provide phone and email support for incidents or service requests related to hardware, software, mobile devices, and application support.
  • Ensure SLA's are met.
  • Installs, configures, maintains, supports, and optimizes corporate Desktop and Laptop computers including hardware and application diagnosing and troubleshooting and reimaging of operating systems.
  • Coordinates or installs physical hardware in local and remote facilities.
  • Works with manufacturer to resolve equipment issues and schedule repair.
  • Travels to remote facilities to perform scheduled and emergency maintenance.
  • Accurately documents new support procedures, tools, and techniques in the knowledgebase.
  • Provides courteous technical support over the phone and in person.
  • Performs related duties and responsibilities as requested by the Service Desk Manager.
  • Accurately prioritizes tasks and manages work time wisely.
  • Maintains confidentiality with staff, supervisors, residents, and family members.
  • Able to maintain satisfactory attendance in accordance with company's policies.
  • Triages tickets and escalates to appropriate teams as necessary.
  • Provide training to end users.
  • Occasional overnight travel to remote facilities will be required.
  • Provides after hours and on-call support as needed. Requirements and Qualifications
  • Associates degree with major coursework in technology or a closely related field, or equivalent experience is desired.
  • Must have at least 2 years of experience in a similar position.
  • Must be flexible and have the ability to multi-task.
  • Ability to adapt to change quickly and easily, showing willingness to learn new technologies and skills.
  • Experience in performing repairs on laptop and desktop and printer hardware.
  • Experience or knowledge of ITIL / ITMS framework.
  • Experience or knowledge of ticketing system and call center (Fresh Service & Fresh Caller)
  • Must have excellent organizational and time management skills.
  • Excellent communication and verbal skills (both written and oral) in order to effectively problem solve with other employees, all levels of Avamere staff, and third parties external to Avamere.
  • Must maintain a high standard of confidentiality and honesty.
  • Strong analytical skills and the ability to evaluate and solve problems with minimum assistance.
  • Have strong working knowledge of Windows desktop operating systems.
  • Basic knowledge of networking concepts including IP addressing, network switching and routing, DNS, and DHCP.
  • Experience with Microsoft Active Directory services including user account creation, security and distribution groups, file and print sharing.
  • Valid driver's license
  • Strong communication and collaboration skills.
  • Ability to work both independently and in a team environment.
  • Frequent visits to healthcare facilities are necessary, so Covid vaccination is required. Benefits Overview : At Avamere, we believe in taking care of our employees.

We offer a comprehensive benefits package that includes :

  • Health Insurance : Comprehensive medical, dental, and vision plans.
  • Low individual and family deductible.

  • 401 (k) Plan : After 90 days of employment, with matching program.
  • Paid Time Off (PTO) : Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
  • EAP Canopy with unlimited telehealth mental health visits.
  • Continuing Education and Higher Education Reimbursement
  • Generous employee referral bonus program
  • Flexible Spending Accounts & CERA : Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account)
  • Professional Development : Opportunities for growth and development within the company.
  • Voluntary Benefits : Life insurance, disability coverage, Legal Services, Pet Insurance and more. Avamere Skilled Advisors, LLC is an Equal Opportunity Employer and participates in E-Verify
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a IT Service Desk Analyst I?

    Sign up to receive alerts about other jobs on the IT Service Desk Analyst I career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Avamere Skilled Advisors, LLC d/b/a Avamere Living

    Avamere Skilled Advisors, LLC d/b/a Avamere Living
    Hired Organization Address Salem, OR Full Time
    Staffing Coordinator Must have Staffing and Scheduling experience in Skilled Nursing Facility Shift Type : Full-Time Shi...
    Avamere Skilled Advisors, LLC d/b/a Avamere Living
    Hired Organization Address Portland, OR Full Time
    Join Our Passionate & Purposeful In-House Therapy Team! Rehab Aide : Full-time w / Flexible Schedules / Shifts Available...
    Avamere Skilled Advisors, LLC d/b/a Avamere Living
    Hired Organization Address Coos Bay, OR Full Time
    Join Our Passionate & Purposeful In-House Therapy Team! Physical Therapist : PRN Pay Range : $55.00 - $60.00 Apply at Te...
    Avamere Skilled Advisors, LLC d/b/a Avamere Living
    Hired Organization Address Tigard, OR Full Time
    Licensed Skilled Nursing Administrator Setting : Skilled Nursing Status : Full-time Position Type : Salaried Location : ...

    Not the job you're looking for? Here are some other IT Service Desk Analyst I jobs in the Wilsonville, OR area that may be a better fit.

    IT Help Desk Analyst

    Leeds Professional Resources, Portland, OR

    IT Service Desk Technician

    Planar, Hillsboro, OR

    AI Assistant is available now!

    Feel free to start your new journey!