What are the responsibilities and job description for the IT Help Desk Analyst position at Leeds Professional Resources?
Job Description
Job Description
The Help Desk Analyst acts as the primary point of contact for end-users, providing support and maintenance within the company's technology ecosystem. This role involves managing the IT Help Desk and addressing help tickets through phone, email, and in-person interactions.
Key Responsibilities :
- Offer user support for enterprise hardware and software, serving as the central point of contact for end-user support and maintenance within the region’s technology environment.
- Conduct on-site and remote troubleshooting to diagnose and resolve first and second-level issues, recommending and implementing corrective actions as needed.
- Install, configure, test, maintain, monitor, and troubleshoot endpoints and related hardware / software to meet required service levels.
- Collaborate with the Help Desk Manager to ensure smooth operation of IT infrastructure and resolve end-user concerns.
- Act as the primary contact and expert for the region’s document management system’s front-end interface.
- Assist with the creation, maintenance, and enforcement of procedures for logging, reporting, and tracking desktop / session operations.
- Travel to satellite offices for special projects, coordinating IT services for newly acquired or opened offices, or to provide support when other offices are understaffed.
Qualifications :
Company Description
Great opportunity in a very exciting industry.
Company Description
Great opportunity in a very exciting industry.
