IT Help Desk Support

TOK America, Inc. plays an extremely important part, serving as the supply hub of semiconductor photoresists and high-purity chemical agents for the customers in United States and Europe. We are a wholly owned subsidiary of a world leader in advanced chemical formulations. Our company has consistently pursued programs of research and development of superior new technologies and new technical methodologies based on the following management principles: “continue efforts to enhance technology,” “raise the quality levels of products,” “contribute to society” and “create a frank and open-minded business culture”.

Title: IT Help Desk Support

Department: Information Technology

Status: Hourly (Non-exempt)

Schedule: Monday-Friday 8am - 5pm

SUMMARY:

Function: To assist with the management of all aspects of the section’s operations while strictly adhering to all established quality, health & safety, and environmental procedures as well as standard operating procedures and company policies.

Scope: Responsible for assisting the Section Manager, System Administrator I, II and serving as Help desk of the section. Additional responsibilities may include facilitating group meetings and providing training to employees.

Use and operate a computer, office equipment, and other technology devices frequently and consistently throughout each day with a high degree of skill, accuracy, and independent judgment to review, analyze, create, transmit, and present documents, data, and other business-related information.
Provide support for TOKA’s infrastructure environment, including maintenance and patch upgrades, installations, configurations, support, maintenance, and troubleshooting.
Act as a Project Member with a team of systems engineers or consultants (depending upon project specifics).
Develop and maintain documents and records to ensure quality and efficiency.
Collaborate with the IT section member to resolve problems as soon as they are identified.
Assists in preparing reports as directed by the management team.
Maintain a neat, 5S environment.
Perform other related daily duties and tasks necessary for the smooth operation of the facility as required. Must be available at weekends for maintenance as needed.

This position requires employee to remain alert and observe surrounding areas and conditions to identify, recognize, and respond to potential obstacles, safety concerns, hazards, threats, property conditions requiring attention, unauthorized and/or dangerous persons, and emergencies. The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This position primarily works in a temperature-controlled, sometimes high-pressure office environment. Our office spaces include traditional office lighting (including fluorescent lighting), traditional office furniture, shared office space and restrooms, and facilities that include consistent and frequent noise (often louder than ambient noise), conversations among employees and customers, interruptions, and other similar distractions. Performing work in a typical office environment may also include exposure to ordinary and typical odors, scents, perfumes, and other airborne odors associated with people congregating, working, and sharing space together. We cannot guarantee a 100% scent-free work environment.

Note: The position is contingent upon a satisfactory background check and the successful completion of a pre-employment drug screening test that includes THC. We comply with federal guidelines.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Work Location: In person