IT Help Desk Support Specialist

Role: IT Help Desk Support Specialist

Schedule: Hybrid (8am-5pm Monday-Friday)

Type: contract to hire

Location: Vancouver, WA

Hourly- $60K to 64K upon hire

About the Role:

We are seeking a highly motivated and customer-focused Help Desk Support Specialist to join our team. This position offers a great opportunity for individuals looking to advance their career in IT support, with the potential for full-time employment. The ideal candidate will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring a seamless IT experience.

Key Responsibilities:

· Provide technical support via phone, email, and in-person.

· Troubleshoot and resolve hardware, software, and network-related issues.

· Install, configure, and maintain desktops, laptops, printers, and other peripherals.

· Assist with user account management, password resets, and access control.

· Document issues, solutions, and escalate complex problems as needed.

· Educate end-users on best practices and IT policies.

· Support IT team with projects and system upgrades as required.

Qualifications:

· 3 years of experience in a help desk or IT support role.

· Strong knowledge of Windows and/or macOS operating systems.

· Experience troubleshooting common IT issues, including hardware and software problems.

· Familiarity with Active Directory, Office 365, and basic networking concepts.

· Excellent customer service and communication skills.

· Ability to multitask and work efficiently in a fast-paced environment.

· CompTIA A , ITIL, or similar certifications are a plus.

Why Join Us?

· Opportunity to transition to a full-time role based on performance.

· Gain hands-on experience with a dynamic IT team.

· Collaborative and supportive work environment.

· Competitive pay and potential benefits upon permanent hire.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.