What are the responsibilities and job description for the Desktop Support Analyst position at Avance Consulting?
Position: Desktop Support
Location: Hamilton, MT 59840 (Onsite)
Duration: Long-Term Contract
Note: Fresher/Recent Graduates can also apply
Job Description:
- Desktop Laptop, troubleshooting
- Installation, configuration and OS troubleshooting
- Knowledge on iPhone configuration
- Should have exposure to basic network troubleshooting
- Exposure and understanding of ticketing tool
- Understanding of ticketing process incident/service requests
- Understanding of SLA and meeting targets
- Understanding of Service desk process of logging tickets and allocation
- Understanding of Asset/inventory record process, System & Peripherals movements etc
- Understanding to coordinate with vendors/principles
- Understanding of client management, user response (email/verbal)
- Excellent communication and conversation skills
- Should have a great customer handling skills
