What are the responsibilities and job description for the IT Desktop Support position at Esvee Technologies Inc?
Job Details
Proficient with Windows and operating systems, and virtual environments on Mac OSExperienced with Service Now/ITSM ticketing systems and various SaaS applications (G-Suite, Slack, Okta, etc.)Trains and supports employees on application usageDelivers thorough and documented technical support using specialized tools (Zoom, LogMeIn, etc.) to effectively troubleshoot and resolve issues for both on-site and remote employeesCollaborates effectively with various IT teams across multiple time zones to ensure seamless issue escalation, knowledge sharing, and continuous technical support coverageDemonstrates excellent customer service and communication skills, with the ability to explain technical concepts clearly to users of varying technical proficiency.
