What are the responsibilities and job description for the Desktop Technician position at Avance Consulting?
Position : Desktop Support Technician
Location : North Vernon, IN 47265 (Onsite)
Duration : Long-Term Contract
As a member of the Field Service Operations team, the candidate will provide high-quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.
Job Description :
As an Onsite Support Technician with a minimum of 4-7 years of technical experience in providing quality services to the end users.
Desired Qualifications :
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A certification or equivalent certification
- Flexible for traveling to remote sites or cluster
- Should be able to lift weights up to 30lbs at waist level
