What are the responsibilities and job description for the SAP Delivery Manager (Shop/Warehouse/Repairs facility/Aero/MRO Industry) position at Avance Consulting?
Job Description
Job Description
Job Description
PL refer to below SDM / Operations Manager
Must work from Strother Site all 5 days a week.
Should have minimum 12-15 years of experience working on Shop / Warehouse / Repairs facility / Aero / MRO Industry. Must have worked at least one ERP , SAP experience preferred.
Must have minimum 5 years of experience handling Shop operations pertaining to IT, should have expertise in ITIL processes, operations support, problem management, and coordination.
Must be able to understand and guide team to do RCA for recurrent tickets and work with them to provide permanent fix
Should collect VoC and work with them to resolve the concerns
Should have excellent soft skills in Spoken and written English
Must be able to manage all client stakeholders up to Sr.Director level
Mus be bale to manage the IT L1 support team on ground , provide governance , assign resources , work with remote L2 resources for troubleshooting and problem management
Entire ownership of Shop SAP IT operations
Self-starter, should work without supervision
ServiceNow tool experience preferred
ITIL certification preferred
