What are the responsibilities and job description for the SAP Delivery Manager (Shop/Warehouse/Repairs facility/Aero/MRO Industry) position at SRI Tech Solutions?
Position Details : Title : SAP Delivery Manager (Shop / Warehouse / Repairs facility / Aero / MRO Industry)Location : Winfield, Kansas (Onsite from Day1)Duration : Long TermExperience : 12 (Min) - 15 (Max)Job Responsibilities : PL refer to below SDM / Operations Manager Must work from Strother Site all 5 days a week.Should have minimum 12-15 years of experience working on Shop / Warehouse / Repairs facility / Aero / MRO Industry. Must have worked at least one ERP , SAP experience preferred.Must have minimum 5 years of experience handling Shop operations pertaining to IT, should have expertise in ITIL processes, operations support, problem management, and coordination.Must be able to understand and guide team to do RCA for recurrent tickets and work with them to provide permanent fixShould collect VoC and work with them to resolve the concernsShould have excellent soft skills in Spoken and written EnglishMust be able to manage all client stakeholders up to Sr.Director levelMus be bale to manage the IT L1 support team on ground , provide governance , assign resources , work with remote L2 resources for troubleshooting and problem managementEntire ownership of Shop SAP IT operationsSelf-starter, should work without supervisionServiceNow tool experience preferredITIL certification preferred
