What are the responsibilities and job description for the SAP L1 Support MM position at Avance Consulting?
Role:- SAP L1 Support MM
Arkansas City, KS(Winfield KS) ( Day 1 Onsite role)
FTE/Contract
Job Description:
Incident Solving
Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
Perform root cause analysis and provide solutions
Achieve a good level of customer satisfaction
Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
Share and document knowledge through creation of WIKI entries and Knowledge Base articles 2) Additional Tasks
Participate in weekend support/ 24x7 support activities
Report errors to development organizations
Participate in Knowledge Management (WIKI content, Knowledge Base Articles) 3) Support Without Incidents
participate in projects aimed at achieving the organizational vision.
Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer. Behaviors:
Ownership
Take ownership of the decisions you make.
Accountability
Be accountable for the actions you take.
Responsibility Take responsibility for the end results or outcomes.
EDUCATION
University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered.
SKILLS AND COMPETENCIES Required:
Excellent diagnostic and technical analysis skills
Ability to assess, plan and troubleshoot while collecting information about the customer issue. ¿ Solid understanding of Internet technologies
Familiarity with general business terms and processes
Excellent English communication skills (written and oral)
