What are the responsibilities and job description for the SAP MM L1 Support position at MSRcosmos LLC?
SAP MM L1 Support
Location Arkansas City, KS(Winfield KS) ( Day 1 Onsite role and 5 days onsite)
JD
Incident Solving
Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
Perform root cause analysis and provide solutions
Achieve a good level of customer satisfaction
Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
Share and document knowledge through creation of WIKI entries and Knowledge Base articles 2)
Additional Tasks
Participate in weekend support/ 24x7 support activities Report errors to development organizations Participate in Knowledge Management (WIKI content, Knowledge Base Articles)
3) Support Without Incidents
participate in projects aimed at achieving the organizational vision.
Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer.
Behaviors: Ownership
Take ownership of the decisions you make. Accountability Be accountable for the actions you take.
Responsibility Take responsibility for the end results or outcomes.
