What are the responsibilities and job description for the ServiceNow Technical Architect position at Avance Consulting?
Job Description
Job Description
Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
Responsible for developing / administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
Applies Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
Applies innovative technology to business processes to develop new solutions and troubleshoot issues
Consults with business analyst / Process Leaders to develop appropriate technical solutions in Service Now
Follows up on outstanding development needs and provides timely status reports to the project manager
Advises on options, risk and impacts on business / ITIL processes.
Qualifications :
10 to 15 years experienced in administration / implementation / configuration of an ITSM solution in medium to large organization
5 to 8 years’ experience in administration / implementation / configuration of ServiceNow in the areas of ITSM, ITBM, ITOM, ITAM (not limited to) and Scoped Application solution
Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
ServiceNow custom application design and development experience
Past work experience with industry leading providers of ITSM tools.
