Technical Support Executive

Responsibilities:

• Provide inbound phone and chat support to assist retail store employees with technical troubleshooting.
• Assist with basic hardware and software troubleshooting, including PC hardware, application installs, and system configurations.
• Use multiple systems to diagnose and resolve technical issues efficiently.
• Maintain a high level of customer service, empathy, and professionalism.
• Follow technical support procedures and document resolutions in ticketing systems.
• Participate in mandatory in-office training and transition activities for up to three weeks.

Qualifications & Skills:

• Technical aptitude required (Basic understanding of Windows OS, hardware connectivity, and troubleshooting skills).
• Previous call center experience preferred.
• Previous technical/customer service experience preferred.
• Ability to work a flexible schedule, including weekends and evening shifts.
• Strong problem-solving skills, attention to detail, and communication skills.
• Must be comfortable handling both support and potential sales conversion calls.

Job Type: Contract

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift

Experience:

• Technical support: 2 years (Required)
• Call center: 2 years (Required)

Ability to Commute:

• Mason, OH 45040 (Required)

Ability to Relocate:

• Mason, OH 45040: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18