What are the responsibilities and job description for the Customer Service Representative position at Avanceon MEA?
Company: Avanceon
Location: Remote
Job Type: Full-time/Part-time
Hourly Pay: $30.00 - $35.00
Expected Hours: 40 hours/week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
- Tuition Assistance Program
- Bonus programs
About Us:
At Avanceon, our vision is to revolutionize technology-driven manufacturing and create a more sustainable future. Our mission is to transform the manufacturing of essential products by harnessing technology, fostering collaboration, and driving innovation.
Our Values:
LEAD – Learn Always, Empathy In Action, Adapt and Innovate, Dedicated to the goal.
Job Summary:
We're seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will provide effective customer service, resolve issues, and promote our brand.
Key Responsibilities:
- Answer a high volume of incoming calls
- Convert incoming customer calls into booked service appointments
- Develop and deliver call scripts with an authentic cadence
- Respond to customer requests, resolving issues, and promoting the brand
- Establish customer rapport, encouraging repeat business
- Participate in training to boost booked calls and practice outbound calling
- Adhere to the company's plan for resolving customer complaints quickly and favorably
- Maintain and update customer accounts with complete and accurate information
Requirements:
- 1-2 years of experience in customer service or a related field
- Excellent written and verbal communication skills
- Flexibility to adapt to changes and maintain productivity in a dynamic work environment
- Strong problem-solving skills and attention to detail
What We Offer:
- Opportunity to work with a dynamic and innovative company
- Collaborative and supportive team environment
- Professional development and growth opportunities
- Flexible scheduling and remote work options
How to Apply:
If you're a motivated and customer-focused individual, please submit your application to join our team!
Salary : $30 - $35