Manager - Delivery Programs & Products

Job Title : Manager - Delivery Programs & Products CT Renewable Program

Department : Customer Programs & Products

Reports to : Director Customer Programs & Products

Location : In Office , Orange CT

The base salary range for this position is dependent upon experience and location, ranging from : $122,699 - $153,374

Provide leadership and guidance to the Delivery of Programs and Products team. Responsibilities include coordination of work efforts, accountability for performance targets for the group and supervision. Collaborate with functional business groups to understand and define, business requirements, identifying solutions and coordinating the implementation of the solution. Overall ownership of the successful delivery of the program and product offering. Number of direct reports is approximately 5 with an overall team reaching 10.

Current programs include Gas Growth and Franchise Expansion, customer heating programs, and Outdoor Lighting (Private Area, Municipal Streetlighting, LED Conversions), energy storage, distributed generation, tariffed renewable offerings and electric vehicles with the potential to develop and offer additional offerings driven by customer demand and the appropriate regulatory approval.

Position will be responsible for these functions for every, individual Operating Company at an Avangrid Networks level.

Position reports to and will be accountable to the Level 2 Customer Programs and Products position.

Coordinate and provide effective identification, communication, prioritization, justification, and documentation in the resolution of issues and projects, within the end-to-end sales process incorporating functions within Customer Service, Engineering, Operations, IT, Legal, and other internal and external Strategic Business Partners.

Key Responsibilities

Plan, organize manage and provide leadership and guidance to the Delivery of Programs, and Products team to maximize delivery effectiveness for the benefit of customers and shareholders.

Establish, maintain, and leverage high level relationships with outside parties who influence programs and service offerings. (PUCs, Legislature, DEEP, NGA, AGA, Dark Skies, etc.) Develop, implement, and administer agreements with vendors, contractors and trade allies as needed to support sales and delivery.

Implements a culture of continuous process improvement to continually adapt to internal and external stakeholders to maximize efficiency, cost effectiveness, and quality of service. Lead change towards the Company targets and vision with appropriate management systems and measurements throughout the process.

Responsible for short term planning including the development of annual goals, objectives and measurements that are consistent with corporate and process goals and objectives. With a specific focus on Residential and C&I gas growth opportunities.

Designs sales processes and supporting tools (CRM, account plans, etc.) to align sales activities across all Operating Companies. Develops appropriate tracking metrics and provides regular sales reports on the performance of the sales organization. Plans, coordinates, and executes major training initiatives for field sales representatives.

Help develop and implement proactive & efficient system expansion and customer acquisition and maintain an end-to-end sales process view to deliver exception customer service to gas prospects and customers.

Provide supervision, coaching, counseling, and performance feedback to team members. Handle routine personnel issues. Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement, rewards high performance, and promotes opportunity.

Support and initiate training efforts to help strengthen Employees.

Skills and knowledge to help advance their careers, strengthen the organization, and contribute to Avangrid's goal attainment.

Additional Responsibilities

Coordinates with other functions (Customer Care Center, Engineering, Gas Operations, IT, Legal, etc.) to ensure that strategies and processes are aligned, and gas sales growth and service commitments are effectively delivered.

Continually seeks to develop programs, campaigns, policies, and resources to maximize the productivity and efficiency of the sales organization, sales channels.

Develops and maintains a perspective on residential and C&I market dynamics (market size, growth, key trends, and competition) to achieve strategic, sales, growth, and budget objectives through the effective leadership of the sales team. Work closely with Customer Communications to develop appropriate marketing campaigns and develop insights for residential customers.

Responsible for all short- and long-term vision / planning including establishing resource requirements, implementation of technology, goals, objectives required to promote a clear direction and improve efficiency / reliability of processes.

Collaborate with regulators, and other internal stakeholders to implement system changes to meet compliance initiatives and changing customer and market expectations. Support and advocate on behalf of the Company through testimony and discovery processes.

Required Qualifications (Education, Years of or Specific Types of

Experience, Required Computer Skills, Etc.)

Bachelor's degree (or significant and advanced experience in this specific field for over 15 years) with a minimum of 10 years relevant experience required. MBA preferred.

Preferred Qualifications (Certifications, Specific Types of Experience,

Industry Experience, Desired Computer Skills, Etc.)

Experience with Salesforce, SAP CRM, and / or other sales tracking Systems.

Experience with Customer Service business processes.

Experience with state regulatory processes.

Experience directing or managing a large group of employees.

Proficient in Microsoft Excel, Word, and Power Point applications.

Additional Success Factors

The position requires developed leadership skills, analytical thought processes and the ability to work well with other groups within Customer Service, Gas Operations, Legal, Regulatory, and Engineering.

Partner and interact with Regulators, Municipal Leaders, and other policy makers as required.

Knowledge of Gas and Electric Rates

Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.

Strong analytical, interpersonal, verbal, and written communication skills.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Job Posting End Date :

February-11-2025PDN-9df88ba9-893b-4141-ba49-d75c8e413eed

Salary : $122,699 - $153,374