Representative - Credit & Collections

Associates Degree with a minimum of 3 years relevant experience or High School / GED with a minimum of 5 years

relevant experience required.

Skills / Abilities :

Strong communication skills.

Effective problem-solving and organizational skills.

Strong analytical ability

Able to multi-task.

PC skills, including MS Office Suite.

JOB SUMMARY :

Scope of Work - Main duties, settings, geography, reporting relationships, other relationships :

Performs collection activities within the department and with outside

Collection Agencies to ensure prompt, courteous, and proper collections in adherence with Regulatory Guidelines and State Law.

Work closely with various Collection Agencies to ensure accurate reporting of our write-off accounts.

Responsible for Collection Agency Reporting, Fraud Reporting, reviewing deceased accounts,

settled accounts, and fraud reporting; manage the collection agency inbox; respond to internal

and external customers via e-mail. Report payments posted to Treasury promptly;

handle discrepancies with bank errors between the Collection Agencies and Treasury.

Support with medicals and medical renewals.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities) :

1. Collection Agency Reporting - Ensure compliance with HEFPA. (40%)

2. Prompt response to internal and external e-mails regarding collection agency reporting on accounts that are written off.

25%)

3. Liaison between the collection agency and customer to ensure proper reporting to the agency (15%)

4 Processing payment and commissions (10%)

5. Complete daily work assignments in credit and collections (5%)

5. Storm Role (5%)

The salary range for this position is dependent on experience level from $19 per hour to $29 per hour.

Competency Requirements :

It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below. For details of the competencies and the different levels, refer to the Iberdrola Competency model below.

1. Delivering for the Business :

• Global view of the Business - COMPETENT
• Achieving Results and Continuous Improvements - COMPETENT
• Initiative - COMPETENT
• Innovation & Creativity - COMPETENT

2. Global Relationships :

3. Managing People :

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Job Posting End Date :

January-30-2025PDN-9dfc91a2-5bc4-419a-8406-c695f9a9b1dd

Salary : $19 - $29