Microsoft 365 Engineer

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter.

Headquartered in Alpharetta, Georgia, Avanos is committed to creating the next generation of innovative healthcare solutions requiring timely execution of new product development projects for growing Avanos’ enteral feeding business.

Avanos develops, manufactures and markets its recognized brands in more than 90 countries.

The Role

The Microsoft 365 Engineer technical role with experience in multiple technologies for the delivery of Microsoft 365 Cloud services utilized by end users for productivity and communications. The Microsoft 365 engineer t provides expertise within IT and across the business supporting solutions that enhance productivity with a focus on building flexible, scalable, and secure solutions in Microsoft 365. The Microsoft 365 engineer has a knowledge of the entire Microsoft 365 application stack, and how to best leverage and integrate those applications in the enterprise environment. These solutions should enable identity and access management, productivity, data access, mobility management and increase the organization’s ability to collaborate across teams, departments, and geographic regions. The Microsoft 365 engineer also provides technical leadership and escalation for resolving incidents, fulfilling work requests, and completing project deliverables.

Job Roles and Responsibilities

• Build, manage, and administer the organization-wide deployment of Microsoft 365 enterprise platform (Productivity via Office Applications, Enterprise Collaboration via Teams, OneDrive, and SharePoint, Email and Calendaring via Exchange Online, Enterprise Mobility Management via Intune, Automation via Power Platform, Microsoft Entra ID, etc.).
• Identifies new areas and business processes where Microsoft 365 Solutions such as Exchange Online, OneDrive, Teams, Intune, SharePoint and others can be leveraged for increased business value and facilitates continual process improvement.
• Participates in the development and maintenance of technology roadmaps.
• Management of Windows-based corporate systems and personal mobile devices via Microsoft Intune
• Management of Microsoft Autopilot to set up and pre-configure new devices, getting them ready for productive use.
• Manage the on prem and cloud infrastructure related to Microsoft 365 and learn to manage Active Directory.
• Configure and monitor cloud infrastructure in Azure (including Intune, Autopilot, Azure Virtual Desktop, etc.).
• Troubleshoot and repair complex technical problems with team members, customers, and vendors quickly and effectively.
• Work with the IT Security Team to design and build a secure operating system and data access environment.
• Provide thorough testing as part of proof-of-concept development for new technologies.
• Participates in initiatives to evolve technologies and drive continuous improvement of services.
• Acts as escalation point for complex issues related to areas of expertise.
• Collaborates with all areas of IT to design and implement solutions.
• Participates in support, recovery, maintenance, and project activities outside normal business hours as needed.
• Prepare and maintain detailed documentation of standard operating procedures.
• Stay abreast of trends in technologies, policies, procedures, and other external changes that could have an impact on IT services.
• Provide executive support to Senior Leadership Team.
• Work closely with the main office local IT team to support end users on site. Additionally support the desktop team on desktop related issues, SCCM, Microsoft 365 Apps, and other windows related support.
• Need to get certified every year related to Microsoft 365.
• This position requires up to 10% travel
• This position is hybrid, combining remote and in-office work with 3 days in-office.

Your Qualifications

Required

• 7 years overall information technology experience working experience and 5 as a Microsoft 365 Engineer.
• Bachelor’s degree in related field (Business, Computer Science, Information Systems).
• Understanding of ITIL/ITSM best practices.
• Ability to work independently and as part of a team.
• Excellent organizational skills with the ability to work effectively on multiple priorities with firm delivery dates.
• Effective communication skills within information technology and business environments.
• Customer and quality focused individual.
• Process oriented.
• Adaptability and Positive Attitude.
• High Energy/Fast Paced.
• Excellent attention to detail.
• Self-motivated and driven to identify and deliver appropriate solutions.
• Builds productive working relationships
• Experience with 3rd party managed service providers

Preferred

• Microsoft 365 certification
• Certified in ITIL Foundation
• Knowledge of technical infrastructure and end user computing including networking, Mac and iOS, telecom, broadband, hardware, software configuration.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Make your career count

Our commitment to improving the health and wellbeing of others begins with our employees through a comprehensive and competitive range of benefits. We provide more than just a salary – our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.

free onsite gym | onsite cafeteria | 401(k) 4% at 100% match 2% at 50% match| immediate vesting | benefits on day 1 | uncapped sales commissions | HQ region voted ‘best place to live’ by USA Today

Join us at Avanos

Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.