What are the responsibilities and job description for the Table Service Shift Supervisor (Seasonal) position at Avant Gardner?

Job Description

WHO WE ARE

Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com.

WHO YOU ARE

Someone who is highly organized
Someone who is able to juggle multiple things at once
Someone who is proactive, reliable, and has a “no task too small” attitude
Someone who can keep calm under high pressure situations

ABOUT THE ROLE

The Table Service Shift Supervisor oversees table service during the event, ensuring service standards are upheld at all times. This role provides excellent customer service, responsible for processing client payments and providing bottle service staff with the correct products and appropriate tools for the successful execution of each event.

ESSENTIAL DUTIES & RESPONSIBILITIES

Reports to the Table Service Manager and Senior F&B Manager.

Oversees all hospitality elements during ROS, ensuring table service standards are being met and any client needs / special requests are appropriately addressed

Provides excellent customer service during the event, cultivating client relationships and making introductions between clients and service staff

Assists bottle servers with table setup / maintenance and serving guests, as needed

Ensures table service staff takes appropriate breaks

Assists table service managers with scheduling needs

Contributes to ideas for improving table service, process, and procedures

Processes client payments, ensuring accurate cash handling and credit card policies are followed

Provides end of event reporting and submits gratuity related information to F&B management

Ensures table service is operating in compliance with DOH, OSHA, and SLA standards

Works with the Table Service Manager on menu maintenance

Responsible for entering table service COGS into Billfold

Coordinates with bar supervisor regarding bar product inventory and supplies for table service

Communicates any table service issues, repairs, and product needs to the Table Service Manager

DESIRED SKILLS & QUALIFICATIONS

Ability to communicate in English with guests and co-workers

Consistently maintain a well-groomed appearance, posture, and hygiene

Maintain dialogue with all cultures and ethnicities while upholding a warm, positive, and friendly persona at all times

Requires strong knowledge of spirits, wine, champagne, and mixed cocktails

Willing to work in loud and fast-paced environments

The ability to work within a team environment

Experience in bottle service preferred, but not required

COMPENSATION

The hourly rate for this position is $30

Salary : $30

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