What are the responsibilities and job description for the Ultrasound Repair Coordinator position at Avante Health Solutions?
The Probe Repair Planning Coordinator works closely with the sales, customer service, and repair teams, as well as Avante’s customers in an effort to coordinate all aspects of the daily operations of Ultrasound Probe repair.
The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions & Responsibilities
- Generates sales orders, quotes, service orders, and customer shipments for all ultrasound probes
- Communicates with the sales, service, and management teams regarding any repair issues or delays for internal and external customers and vendors
- Prioritizes orders according to deadlines to ensure that on-time quoting, and delivery commitments are met for customers and inventory levels
- Processes and manages the reconciliation and communication required for declines, non-repairable, non-conforming material (warranty returns, items requiring rework, damaged in process), awaiting approvals, and internal repairs
- Monitors inventory levels for department supplies and ensures that the data in the Enterprise Resource Planning (ERP) system (i.e. Acumatica) accurately mirrors the actual inventory quantities on hand
- Inspects chemicals on a monthly basis to ensure materials have not expired
- Issues materials and parts for the probe repair team, as needed
- Complies with policies, guidelines, and regulatory requirements per ISO: 13485 2016 standards and the Company’s Quality Management System
- Demonstrates success and a passion for servicing and learning new technologies
- Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency
- Works professionally and efficiently with all levels within the organization
- Adheres to all company employment policies and safe practices
- Performs other duties as assigned
Experience/Training/Education
- High School diploma or General Education Degree (GED) required
- A minimum of 1-3 years of office administration experience in a professional work environment required
- Previous work experience in inventory planning and control strongly preferred
Knowledge/Skills/Abilities
General: Exceptional ability to speak and write effectively in a business environment. Ability to maintain an elevated level of accuracy in preparing and entering data. Superb time management and organizational skills with the ability to meet regular and frequent deadlines. Attention to detail required. Ability to work well as a team member. Must demonstrate sound work ethic, flexibility, respectfulness, honesty, and trustworthiness. Must also be punctual and dependable. Must possess cultural awareness and sensitivity. Excellent customer-relationship skills and a strong customer-centric mindset.
Technical: Ability to effectively use sales software and Enterprise systems, email, search engine, Internet; ability to effectively use Microsoft Products: Outlook, Word, Teams, Excel and to use or learn specific software needed to improve sales productivity. Ability to deescalate and resolve problems involving several variables with limited supervision.
Communication: Strong oral and written communication skills. Ability to read and interpret documents such as financial journals, operating and accounting instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization. Ability to read through reporting and compliance requirements. Excellent customer-relationship skills and a strong customer-centric mindset required to be successful in this role.
Math & Reasoning: Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, oral, or diagram form. Ability to manage multiple projects simultaneously and willingness to adapt to change and take the initiative.
Physical and Environmental Elements
Physical Demands: Ability to sit continuously for over 3/4 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/4 of the normal work shift. Ability to climb stairs. Ability to talk or hear continuously. Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less). Finger dexterity is required frequently for over 3/4 of the normal work shift.
Work Environment: Position is predominantly performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone); however, will often interact with the customer, engineering, production and warehouse environments. Thus, the employee works in a normal office setting and can occasionally travel to an open warehouse area where temperatures are subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels.
Special Requirements
- Driving record that is insurable
- May need to travel occasionally
Company Culture
Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and service, and to create a sustainable future for the company and its employees. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work.
Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.
If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.
