What are the responsibilities and job description for the Desktop Support Technician position at AVASO Technology Solutions?
Location: Bemidji, MN
Employment Type: Part-Time, Ticket Based on Demand
Experience: 3 years
Company Overview:
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview:
We are seeking an experienced Desktop Support Engineer to join our team in Bemidji, MN.
The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates, and software packages.
- Work with the IT team to resolve and escalate issues as needed.
- Perform routine system audits and ensure systems are up-to-date and secure.
- Provide end-user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications:
- 3 years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS, Mac OS, and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and replacements.
- Knowledge of system imaging and software deployment tools (e.g. SCCM, MDT).
- Familiar with ITIL processes for incident, problem, and change management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- Fluency in English
Must Have Skills:
- Certification: CompTIA A , Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Experience with cloud-based applications (e.g. Microsoft 365, Google Workspace).
- Knowledge of IT security best practices and protocols.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
