Desktop Support Technician

Desktop Support Technician

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Company Information:

Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $26 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.

If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position provides hardware and software support for computers, printers and all other attached peripheral devices for internal employees. This position assists in strengthening technical measures to protect bank resources and business electronic information and follows IT policies and procedures covering protocols, applications, networks, client, and server systems. The expectation of the Level I is the ability to take on small tasks and collaborate into the larger efforts of work with a team. Senior team members will provide guidance and mentoring on the process and tools. The most important aspects of this role are learning the domain, embracing feedback and continuously improving.

Primary Duties:

• Provide all types of hardware and software support for computers, printers and all other attached peripheral devices. Assist with the installation and implementation of new hardware and software within the company.
• Serve as a resource for answering and logging incoming calls to the Information Technology department for internal employees.
• Serve as secondary resource for maintaining access rights for all internal users in Windows and applications. (Adds / Deletes / Changes).
• Maintain and install software updates and desktop operating systems to personal computers as scheduled utilizing both patch management and imaging software.
• Drive documentation and training towards one call resolution.
• Assist other IT teams as needed to complete projects and provide additional support to end users, including cross training between the positions for backup coverage.
• Provide training, one-on-one or in a larger setting for new software or hardware updates, as necessary.
• Complete small tasks with coaching and/or teaching, and collaborate with a team on larger efforts of work, following departmental procedures.
• Be receptive to guidance and mentoring from senior team members on processes and tools.
• Be responsible for learning the domain, embracing feedback, and continuously improving.
• Complete all assigned departmental and corporate training
• Actively participate in department and team meetings, team building, and other events.
• Create and properly document work utilizing applicable internal and external systems in accordance with published procedures.
• Work flexible hours including rotating shifts to meet end user support needs, to include after hours and weekends as needed.
• Provide on call support on a rotating basis in the evenings and weekends, as needed.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Knowledge and skills equivalent to a two-year degree in Computer Science/Information Technology.
• Course work in computer networking and business-related courses are desired.
• In-depth knowledge of Microsoft client-based products (e.g., Windows 10, Office 2016), Trend Micro antivirus, and Windows Deployment Services.
• Intermediate knowledge of Active Directory, file and print servers.
• Strong hardware background working with PCs, printers, and peripherals
• Solid understanding of networking, including the principles of network routing and client/server programming.
• Solid understanding of Citrix and vmWare.
• Ability to analyze problems and respond quickly in a demanding environment.
• Ability to work unsupervised and complete assigned tasks.
• Ability to work weekends and/or off hours as necessary to meet clients' needs.

Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer