Intake Coordinator

Intake coordinators assist clients with the registration and admissions process, which includes recording information and medical histories. They are also responsible for answering incoming calls and verifying health insurance data.

Essential Functions

· Answers and respond immediately to telephone inquiries concerning potential client admissions.

· Performs admission assessments for all prospective clients.

· Verifies that the client to be admitted meets all clinical and financial criteria for admission.

· Coordinates mailing and information to potential clients and other parties.

· Assists outreach efforts as designed/requested by leadership.

· Utilizes supervisory feedback and evaluations to improve performance.

· Participates in on-call rotations.

· Verifies insurance coverage and/or assist with cash pay clients.

· Coordinates client admissions process with operations and clinical staff.

· Develops and maintains professional relationships with referents such as EAPs, doctors, clinicians, facilities, and families.

· Notifies Admissions Director of professional referral sources.

Qualifications:

· High School diploma or GED required.

· Must have a minimum of one-year work experience as intake coordinator in substance abuse.

· Working knowledge of medical insurance as it pertains to treatment.

· Must be able to work flexible hours including nights and weekends.

· Must be willing to accept on-call responsibilities.

· Must have effective communication skills and strong intervention skills.

· Ability to adapt to diverse client groups.

· Ability to react calmly and effectively in emergency situations.

· Ability to maintain confidentiality of information.

· Ability to demonstrate tact, resourcefulness, and patience.

· Ability to effectively utilize computers, various software programs and technologies.

· Ability to multi-task and work within a fast-paced environment.

· Experience with KIPU is a plus.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Inpatient
• Rehabilitation center

Medical specialties:

• Addiction Medicine

Schedule:

• Evening shift
• Every weekend
• Monday to Friday
• On call

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $36,400 - $46,100