What are the responsibilities and job description for the Operations Manager position at AVE by Korman Communities?
What is an Operations Manager at AVE?
The Operations Manager acts as the right hand of the General Manager to ensure efficient day-to-day operations of this luxury community offering both unfurnished and furnished apartments. The Operations Manager provides the highest level of service to our residents, partners, and guests and takes ownership of overseeing the smooth operation of our housekeeping team. The ideal candidate for this position is hands-on, will thrive in a fast-paced, lease-up environment, and can seamlessly adapt to shifting priorities throughout the day.
If you are someone who enjoys being in a highly visible, forward-facing role while wearing many different hats and playing a crucial role in the success of opening this brand-new flexible-stay community in Paradise Valley, this could be the ideal role for you!
Responsibilities
- Take the lead in ensuring that all construction activities run smoothly and do not interfere with resident safety and satisfaction
- Play an active role in scheduling for the Housekeeping and Maintenance teams
- Assist with the recruitment process for new housekeeping team members
- Take ownership of managing vendor relationships and scheduling vendors for any community needs
- Communicate and assist residents with the details of their stays and provide exceptional service at every step in the process
- Assist the sales team with touring prospects, walking the sales path, and preparing for sales events as needed
- Be a systems expert in Yardi and Oscar and ensure daily tasks are completed such as booking and modifying reservations, auditing paperwork, sending out resident communications, etc.
- Walk suites prior to resident arrival to ensure brand standards are met and coordinate with the Housekeeping and Maintenance teams as needed
- Assist with the preparation and execution of resident social events
Requirements
- Minimum of 3-5 years of experience in a front-facing operational role
- Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
- Previous experience in a lease-up environment strongly preferred
- Working knowledge of industry software systems such as Yardi, Voyager, PAYScan, and Oscar is a plus
- Strong detail orientation and high degree of accuracy
- Excellent customer service and organizational skills
- Superior time management and prioritization skills
Must be available to work the required full-time schedule of Monday through Friday 8:00am to 5:00pm.
Compensation
- $65,000-$80,000/year
Individual compensation decisions will vary as the annual base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above. All applicants who meet the general job requirements as outlined in the description are encouraged to apply.
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Salary : $65,000 - $80,000
