What are the responsibilities and job description for the Customer Support Representative position at Avenica?
Job Title : Customer Support Representative
Location : Edina, MN
Worksite Arrangement : On-site
Schedule : Full time, Monday : 8am-5pm OR 9am-6pm, Tuesday-Friday : 8am-4 : 30pm OR 9 : 30am-6pm
Compensation : $22-25 / hr (Rate is dependent on experience)
Start Date : ASAP
Overview
Avenica is currently evaluating talent for a Customer Support Representative to join a dynamic team that focuses on servicing existing clients and following-up on new opportunities. In this role, it's important to be a strong communicator in order to connect with clients and provide clear, empathetic solutions to their inquiries. This person is solution-oriented and thrives in a collaborative, fast-paced environment. Great benefits package and opportunities for long-term growth!
Our client is a multi-billion-dollar company based out of the Twin Cities area! This is a fantastic opportunity to be a part of a changing industry and make a positive impact. Our client focuses on maintaining a high energy culture and keeping people growing in their careers. If you thrive in a fun and fast-paced environment, while serving others, this could be a great fit for you!
Responsibilities
- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in scheduled reservations, or a solution / next step to address their need.
- Perform outbound follow-up calls for due and overdue services, and any additional outbound calls requested by management.
- Work within MS Office Suite, internal company systems, and online often having multiple applications open at once to quickly address client needs and research as necessary for solutions.
- Master internal product education which requires attentive training presence and a focus on continuous education to best serve client base.
- All other duties, tasks and / or projects as assigned.
Requirements
Benefits
Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application.
By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.
Classhiring #4
Salary : $22 - $25
