What are the responsibilities and job description for the Customer Support Representative position at Wagner Group?
YOUR BENEFITS
Our benefit package includes :
- Starting at 4 weeks PTO per year
- 401(k) and a company match
- Profit Sharing
- Medical
- Dental
- Life
- Disability
- 6 Weeks Parental Leave
- Long term care insurance
- Tuition reimbursement
Reports to : Product Support Supervisor
Compensation Range : $19-23 per hour
Hours : Monday-Friday 8am-4 : 30pm
Position Objective
To offer industry-best product support to all Wagner Consumer branded product customers, distribution channels, and service centers via telephone and e-mail. Uses knowledge of products to assist with product recommendations, offer application advice, troubles : To offer industry-best product support to all Wagner Consumer branded product customers, distribution channels, and service centers via telephone and e-mail. Uses knowledge of products to assist with product recommendations, offer application advice, troubleshoot, and resolve technical issues.hoot, and resolve technical issues.
Responsibilities-
Relationship to Others :
In constant communication with Wagner Consumer product customers, distribution channels, and service centers. Internal communication may include Customer Service, Returns, Quality, Product Management and Marketing.
Dimensions of Position :
Product Support Representatives are an integral element of Customer Support, counted on to be the Voice of the Customer, as well as operating with a Customer Centric mindset. Is empowered to make warranty decisions and has the authority to take care of the customer. Tackles basic to moderate level troubleshooting and dispute situations.
Knowledge, skills, and abilities :
High school diploma or GED required. College degree a plus.
Prior experience in a customer-facing role. Knowledge of paint industry and application equipment a plus.
Working Conditions
Work is performed in a standard or home office environment. Which requires occasionally lifting articles such as file boxes or heavier materials with help from others and / or lifting and carrying light objects frequently. A job in this category may require walking or standing or may involve sitting most of the time with long periods of computer work and phone usage.
Wagner is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, and any other characteristic protected by state or local law. Our Company is committed to following any additional state requirements regarding this topic. No individual will be denied nor receive special employment opportunities based on membership status in any protected category.
Salary : $19 - $23