What are the responsibilities and job description for the Customer Support Representative position at Avenica?
Position : Insurance Call Center Representative
Location : Naperville, IL
Worksite Arrangement : Hybrid, 2-3 days a week in office
Training Schedule : 8am-430pm CT (6-10 weeks, same pay during training period)
Regular Schedule After Training : Must be flexible to work assigned 8hr shift between 7am-7pm CT, M-F only!
Starting Compensation : $20 / hr
Start date : November 11th, 2024
Overview :
Avenica is currently evaluating talent for a Call Center Representative in the Dental Insurance industry. This person will be responsible for providing service to members, patients, and providers through effective communication as well as troubleshooting and resolving dental claim related inquiries. G reat opportunities for long-term growth!
Responsibilities :
- Respond timely to verbal and written inquiries from members, providers, brokers, or group administrators.
- Accurately process claim adjustments.
- Review and process claims, and troubleshoot when necessary if there are technical errors or discrepancies.
- Maintain and follow up on documents for all adjustment requests, check investigations, overpayment letters and e-forms.
- Complete and maintain daily reports.
Requirements :
Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application.
By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.
Classhiring
Salary : $20
