Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Job Purpose :
Responsible for providing detailed troubleshooting and problem resolution to tablet end-users on basic features & functionality of multiple tablet software applications and tablet hardware. Responsible for accurately documenting tickets within the ticket tracking system and providing end-user responses to inquiries of high quality and within measured time frames.
HYBRID POSITION
- Associate Referral Reward Eligible
Responsibilities
Essential Duties :
Respond to tablet tickets received from tablet end-users within the contractual Service Level Agreements assignedProfessionally communicate resolutions, instructions and / or information to end-users with exceptional quality.Provide and process information for tablet hardware, software applications, purchases, account balances, etc.Responsible for providing detailed initial troubleshooting and problem resolution on basic features & functionality for multiple tablet applications utilizing system and tools.Accurately review ticket history and document tickets with-in the ticket systemResponsible for meeting Key Performance Indicators daily as it relates to Interactions Per Hour and Quality Assurance.Use knowledge articles to solve routine or standard problems; receive instruction, guidance and direction from others as neededPerform other related duties as assignedKnowledge, Skills, & Abilities :
Ability to read and comprehend simple instructions and short correspondenceAbility to ask effective questions and present information clearly and professionally in written form.Ability to handle sensitive and emotional tickets that require empathetic responses.Adaptability to unforeseen situations, fast paced environmentAbility to navigate multiple applications in several environmentsMust be able to perform basic troubleshootingGood analytical and decision-making skills; attention to detailStrong typing, data entry, organizational skillsAbility to follow a set schedule, including taking timely lunches and breaksMust be able to work in a fast-paced environment and adapt to change easilyMust have access to high-speed internet for remote connectivity to company network when applicableQualifications
Minimum Qualifications :
High School Diploma or GEDHelp Desk, Technical Support or Call Center ExperiencePreferred Qualifications :
Industry Experience PreferredTechnical Certification, e.g. A Physical Requirements :
While performing the duties of this job, the employee is regularly required to : stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.Occasionally you may need to reach, stoop, or kneel.Salary and Benefits :
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
16.35 – $17.54Health Insurance401(k)DisabilityLife InsurancePaid Time OffVoluntary BenefitsAventiv Privacy Policy :
Equal Employment Policy :
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Salary : $16 - $18
