What are the responsibilities and job description for the Field Service Manager II position at Aventiv Technologies?

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

THIS PERSON MUST LIVE IN FLORIDA
Associate Referral Reward Eligible
Travel will be 25% to customer locations within assigned territory

Job Purpose

Responsible for overseeing the administration of our tablet program within customer locations, physical installation, maintenance and repair of the company’s products and services to meet the company’s business objectives, create customer loyalty, grow revenue and manage costs within their assigned area. Manage and lead a team of 12-20 Field Service Technicians II and IIIs and Contractors. Functions including process and procedures, workflows, CSAT, employee management, budget management, inventory management, vendor management, contract negotiations, project management and training programs.

Essential Duties

Manage expense, capital and headcount budgets with an annual operating budget, while analyzing ways to reduce operating costs.

Manage Field resources, assets, processes, procedures, work flows, ticket management / documentation, quality, CSAT, fleet management, inventory management, vendor management, budget management, contract negotiations, and training.

Responsible for direct associates made up of Field Service Technicians and Contractors.

Regional Asset management (Truck Inventory, Company vehicles, Tools, Laptop’s, Etc.). Conducting quarterly inventory counts.

Preparing & giving reports, communications and presentations to Regional

Other duties as assigned throughout the course of business.

Knowledge, Skills, and Abilities

Attain knowledge of all Securus products

Knowledge of all positions and resources assigned to the assigned area

Strong knowledge of Field Operations, inventory management, remote resource management, fleet management, RFP’s, installation, repair, maintenance, vendor management, contract negotiations and customer satisfaction

Strong analytical, organizational, planning, interpersonal, presentation, written and verbal communication skills

Financial acumen with ability to manage departmental budgets

Able to drive metrics to improve performance

Leader with strong organizational and interpersonal skills in a managerial role

Business acumen with the ability to balance customer requirements with business objectives

Computing and Business Tool experience (Word, Excel, Power point, Etc.)

Ability to travel throughout the United States as needed

Strong Operational experience – Structured, process oriented, and data driven

Strong time management skills

Self-Motivation

Providing detailed reports to upper management

Strong verbal skills

Minimum Qualifications

High school diploma or GED

4 years’ experience in a related industry, including

3 years of Supervisory and Management experience in Telecom

Preferred Qualifications

Bachelor’s Degree or equivalent work experience

5 years of Supervisory and Management experience

Contract Negotiation, development and management experience

Experience in managing medium, distributed, cross-cultural remote teams

Project management experience.

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.

Salary and Benefits :

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

73,120.67-$83,357.57 / year (depending upon experience)

Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)

Health Insurance

401(k)

Disability

Life Insurance

Paid Time Off

Voluntary Benefits

Aventiv Privacy Policy :

Equal Employment Policy :

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act

Salary : $73,121 - $83,358

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