Field Service Manager II

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube

**THIS PERSON MUST LIVE IN FLORIDA**

*Associate Referral Reward Eligible*

*Travel will be 25% to customer locations within assigned territory*

Job Purpose
Responsible for overseeing the administration of our tablet program within customer locations, physical installation, maintenance and repair of the company’s products and services to meet the company’s business objectives, create customer loyalty, grow revenue and manage costs within their assigned area. Manage and lead a team of 12-20 Field Service Technicians II and IIIs and Contractors. Functions including process and procedures, workflows, CSAT, employee management, budget management, inventory management, vendor management, contract negotiations, project management and training programs.

Essential Duties

• Manage expense, capital and headcount budgets with an annual operating budget, while analyzing ways to reduce operating costs.
• Manage Field resources, assets, processes, procedures, work flows, ticket management/documentation, quality, CSAT, fleet management, inventory management, vendor management, budget management, contract negotiations, and training.
• Responsible for direct associates made up of Field Service Technicians and Contractors.
• Regional Asset management (Truck Inventory, Company vehicles, Tools, Laptop’s, Etc.). Conducting quarterly inventory counts.
• Preparing & giving reports, communications and presentations to Regional

          Other duties as assigned throughout the course of business.

Knowledge, Skills, and Abilities 

• Attain knowledge of all Securus products
• Knowledge of all positions and resources assigned to the assigned area
• Strong knowledge of Field Operations, inventory management, remote resource management, fleet management, RFP’s, installation, repair, maintenance, vendor management, contract negotiations and customer satisfaction
• Strong analytical, organizational, planning, interpersonal, presentation, written and verbal communication skills
• Financial acumen with ability to manage departmental budgets
• Able to drive metrics to improve performance
• Leader with strong organizational and interpersonal skills in a managerial role
• Business acumen with the ability to balance customer requirements with business objectives
• Computing and Business Tool experience (Word, Excel, Power point, Etc.)
• Ability to travel throughout the United States as needed
• Strong Operational experience – Structured, process oriented, and data driven
• Strong time management skills
• Self-Motivation
• Providing detailed reports to upper management
• Strong verbal skills

Minimum Qualifications 

• High school diploma or GED
• 4 years’ experience in a related industry, including
• 3 years of Supervisory and Management experience in Telecom

Preferred Qualifications

• Bachelor’s Degree or equivalent work experience
• 5 years of Supervisory and Management experience
• Contract Negotiation, development and management experience
• Experience in managing medium, distributed, cross-cultural remote teams
• Project management experience.

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $73,120.67-$83,357.57/year (depending upon experience)
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act

Salary : $73,121 - $83,358