What are the responsibilities and job description for the Business License Administrator (On-Site) position at Avenu Insights & Analytics?

Job Description

Job Summary :

As a Business License Administrator in a dynamic call center environment, your role is integral to ensuring compliance and facilitating business license-related processes. You will be responsible for handling a wide range of administrative tasks, interacting with clients and taxpayers, and providing essential support in the context of business licensing and regulatory requirements.

Duties and Responsibilities :

Customer Interaction : Interface with clients, business owners, and government agencies via inbound and outbound calls, emails, and written correspondence, providing accurate and courteous responses to inquiries and issues related to business licenses.
License Processing : Assist in the processing, renewal, and verification of business licenses, ensuring all documentation and information are accurate and compliant with local regulations.
Data Entry : Perform data entry tasks efficiently and accurately, including updating client information, processing payments, and maintaining organized records.
Documentation Management : Keep meticulous records of license applications, renewals, and correspondence, maintaining up-to-date databases and archives.
Regulatory Compliance : Stay informed about local, state, and federal business licensing regulations, ensuring that clients adhere to all necessary legal requirements.
Problem Resolution : Act as a point of contact for clients, resolving routine issues and escalating complex matters to the appropriate authorities or supervisors as needed.
Process Improvement : Collaborate with colleagues and management to identify process enhancements, proposing and implementing improvements to streamline operations and enhance customer service.
Flexibility : Occasional overtime hours and weekends are required, as well as one 10am-7pm shift weekly once training is completed.

Education and Experience :

1-2 years in an office environment with heavy inbound / outbound phone experience.

Heavy data entry experience.

3 years of customer service experience.

Experience in a call center or customer service role is advantageous.

Proficiency in languages other than English, preferably Spanish.

Knowledge, Skills, and Abilities :

Exceptional interpersonal and communication skills, with the ability to engage effectively with a diverse clientele.

Strong focus on accuracy, especially in data entry and document management.

Proficiency in managing and maintaining records and databases.

Familiarity with business licensing regulations, or the ability and willingness to quickly acquire this knowledge. Knowledge of Alabama, California, Louisiana, and Georgia Business Tax requirements is helpful.

Strong interpersonal skills and ability to speak effectively with customers and employees.

Aptitude for resolving customer inquiries and issues promptly and professionally.

Collaborative attitude, capable of working cohesively in a call center environment.

Proficient in adjusting to evolving procedures, guidelines, and shifting customer needs.

Proficient in MS Word, Excel, and Outlook.

Ability to proofread correspondence, detect and correct errors, read and interpret city / county tax ordinances.

Ability to prepare routine correspondence and replies for signature with minimal guidance.

Proficient in performing fundamental mathematical computations using online tools, desktop calculators, and creating calculations in spreadsheet software.

Capable of effectively resolving routine situations with guidance from supervisors or based on provided written or verbal instructions.

Work Environment :

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands :

Must be able to remain in a stationary position for most of the day.

Constantly operates a computer and other office productivity machinery, such as a printer / copier.

This position needs to occasionally move about inside the office.

The person in this position frequently communicates via telephone.

Avenu Summary :

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Apply for this job

Receive alerts for other Business License Administrator (On-Site) job openings

Business License Administrator (On-Site)

What are the responsibilities and job description for the Business License Administrator (On-Site) position at Avenu Insights & Analytics?

What is the career path for a Business License Administrator (On-Site)?

Job openings at Avenu Insights & Analytics

Not the job you're looking for? Here are some other Business License Administrator (On-Site) jobs in the Birmingham, AL area that may be a better fit.

We don't have any other Business License Administrator (On-Site) jobs in the Birmingham, AL area right now.

AI Assistant is available now!