Business License Manager (On-Site)

Job Description

Job Description

Job Summary :

The Business License Administration Manager is responsible for directing and coordinating the functions of the Business License Administration, Business License Compliance, and Specials teams. This role ensures exceptional customer service, efficient daily processing of payments, timely follow-up on delinquent accounts, and seamless communication with clients, taxpayers, and internal teams. The manager will also handle monthly reporting, direct communication with senior management, and oversee both internal staff coordination and client relations.

Key Duties and Responsibilities :

• Collaborate with various departments, including Sales, IT, Client Relations, QA, and Operations, to coordinate taxpayer service functions and develop solutions aligned with business needs.
• Analyze and manage the impact of product enhancements and operational changes.
• Assist IT and QA teams in the development and improvement of systems and processes.
• Direct and coordinate the activities of the Revenue, Compliance, Specials, and Lockbox departments, focusing on revenue-oriented operations and maintaining excellent client services.
• Ensure the accurate and timely processing of revenue payments, documentation, and correspondence in account software, meeting all deadlines.
• Oversee the approval process for outbound letters and applications with clients.
• Maintain high standards in taxpayer support and service quality, responding promptly to taxpayer inquiries.
• Manage deadlines for invoicing, rate changes, and delinquency notices.
• Supervise and develop administrative support teams across Revenue, Compliance, and Lockbox departments.
• Perform other duties as assigned.

Education and Experience :

Knowledge, Skills, and Abilities :

Work Environment :

Physical Demands :

Avenu Summary :

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.