What are the responsibilities and job description for the FileLocal Call Representative (On-Site) position at Avenu Insights & Analytics?
Job Description
Job Description
Job Summary :
Provide technical support assistance to taxpayers via phone call and email interaction.
Duties and Responsibilities :
- Answer incoming calls, and emails.
- Provide technical support involving critical thinking and problem solving.
- Work closely with peers, and development personnel to communicate solutions to customers.
Education and Experience :
At least 1 year customer service / technical support experience.
Knowledge, Skills and Abilities :
Work Environment :
The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer.
Physical Demands :
Avenu Summary :
With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
Monday - Friday. 10AM - 7PM Central
