Transaction Processing Manager

Job Title:

Project Manager - Digital Record Indexing

Job Summary:

We are seeking an experienced Project Manager to oversee our digital record indexing projects. The successful candidate will have a strong background in team supervision, indexing processes, and customer service.

Duties and Responsibilities:

• General Program Management:
• Oversee and manage the Indexing work group, ensuring optimal performance and productivity.
• Assign and distribute various projects, including full-service indexing, monthly verification, historical indexing, and transcription.
• Administer the PPA platform, including user administration, project setup, and monitoring user activity.
• Monitor production across all projects, set production goals, and resolve production issues with individuals or teams.
• Prepare and deliver index/image files for historical indexing projects.
• Notify customers of completed deliveries and address any follow-up questions or concerns.
• Provide daily support to customers, assisting with indexing inquiries and liaising with other departments as needed.
• Request invoices for completed sales orders and delivered indexing projects.
• Monitor and report monthly verification totals for accurate customer invoicing and prepare production forecasts.
• Perform other duties as assigned.
• Full-Service Indexing:
• Coordinate full-service indexing processes with town, city, and county clerks to ensure specifications meet customer requirements.
• Update and maintain individual account specifications to adhere to customer preferences.
• Monitor daily logs and production to ensure 24-48 hour turnaround times.
• Set up RDP connections on remote servers and resolve technical issues in collaboration with platform support.
• Historical Indexing and Transcription:
• Review and assess new sales orders to determine project scope, including volumes, date ranges, and book types.
• Ensure continuity in ongoing projects by reviewing previous deliveries to address any gaps in volumes or dates.
• Collaborate with new customers to establish and document preferred indexing methods, including specification templates and final approval.
• Set up indexing fields for new customers based on their system requirements.
• Coordinate with team leads to ensure accurate and timely delivery of files.

Education and Experience:

High School or equivalent. College preferred. Extensive professional experience (5-7 years) with a preferred emphasis in land records indexing, digitization, or records management as well as team supervision.

Knowledge, Skills and Abilities:

• Proven experience in supervising teams, preferably in indexing, digitization, or related fields.
• Strong understanding of indexing processes, including full-service, verification, and historical transcription projects.
• Excellent organizational and problem-solving skills with the ability to resolve production challenges quickly.
• Exceptional customer service and communication skills, with experience collaborating with diverse stakeholders.
• Ability to manage multiple projects simultaneously and meet strict turnaround deadlines.

Work Environment:

This position involves managing remote, and office-based teams. Regular communication with clients, team members, and technical support is required. The ability to adapt to a dynamic work environment and maintain a customer-focused approach is critical.

Avenu Summary:

We are a leading provider of administrative and financial services to government officials. With over four decades of public sector expertise and corporate capability, we bring a wealth of experience combined with innovation to support communities thrive. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.